Job Level: Middle-level

Department: Service and Retail department

Reports To (Direct): Operations Manager in line with the Restaurant Manager

Report To (Indirect): Operations General manager

Hours of work: 45 hours per week or as required or as the business requires

Contract: 3 Months fixed term contract, with chance of renewal or a permanent offer may be made.

Job Purpose: Oversee a team of staff members within a retail store. Responsible for ensuring that financial objectives are met and that all aspects of the store are running smoothly at all times.

Roles and Responsibilities: 
  • Manage retail staff, among which includes people working on the floor, and the cashiers`
  • Make sure pricing is correct
  • Work and update on store displays
  • Attend trade shows in order to identify new services and products
  • Evaluate self-on-the-job performance, as well as other staff
  • Identify market trends that appeal to customers
  • Ensure products are clean and ready to be displayed
  • Maintain inventory and ensure items are in stock
  • Analyse financial statements in order to enhance profit making opportunities
  • Ensure promotions are accurate and in tune with company’s standard
  • Utilize computers to record sales figures, for data analysis and forward planning
  • Monitor local competitors
  • Ensure that hours of operation are in compliance with local laws
  • Maintain health and safety measures and store’s cleanliness
  • Organize and distribute staff schedules
  • Preside over staff meetings within own department
  • Help, drive, motivate, and encourage retail sales staff to achieve sales targets
  • Handle customer complaints, issues and questions.


Working Conditions
  • Work Environment
    • Office and food, beverage Restaurant service areas, areas outside of offices and food, beverage Restaurant might be included.
  • Exposure rate to physical or mental risk
    • Physical: Medium/High
    • Mental: Medium

This job description is subject to change as the needs of the organisation, policies, processes and standards are changed, updated and improved over time.


Person Specifications

Dimension Job Requirements (Essential Level) Job Requirements (Desired Level)
Thinking Ability § Ability to interpret and implement operational direction for the Food and Beverage Restaurant function to support organisational aims

§ Ability to anticipate guest needs

§ High levels of verbal ability

§ Ability to correctly communicate detailed information and instruction to others

Academic Qualifications and Background § Matric

§ Any combination of education, training or experience that provides the required knowledge, skills and abilities. High School graduate or equivalent required

§ Previous work experience as a retail supervisor or other front line store experience.

§ Driver’s license with own transport

Languages § Ability to effectively communicate with others in English, in written and verbal form. § Ability to effectively communicate with others in an official language
Work Experience §  Telephone etiquette, Friendliness

§  Customer service experience.

§  Knowledge of basic food and beverage operations and product and retail knowledge.

Job technical Skills § Experienced in overseeing and directing a small team

§ Experienced in motivating and guiding team members

§ Proficiency in Microsoft office applications at intermediate level

§ Competent in the use of digital communication tools

§ Competent in the use of computer system and Point of sale

Personal Qualities § Committed to providing exceptional levels of service to others and models these skills

§ Demonstrates exceptional levels of integrity, fairness and empathy

§ Ability to work effectively when under pressure

§ Emotionally stable, even tempered and calm when faced with challenges

§ Maintains positive outlook in most challenging situations and circumstances

§ Demonstrates high levels of resilience in demanding environments

§ Ability to establish strong relationships with people from different backgrounds

§ Attention to detail

Business Values § Embraces, supports and models organisational values and culture
Physical Abilities § Ability to work standing for extended hours § Physically fit

§ High levels of physical endurance

§ Sensitive to visual, auditory, taste, smell and touch signals

To apply for the position, please forward a motivational letter, an updated CV with a picture of yourself to

**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – please consider your application unsuccessful. Kruger Station reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.